You tell us what happened
Fill in the short form below with as much detail as you can — dates, times and your booking reference all help us look into it quickly.
We investigate
Your complaint is logged and reviewed by our team. We look at the booking, speak to the chauffeur if needed, and establish what went wrong.
We respond personally
A member of our team will contact you directly with our findings and, where appropriate, put things right.
Submit your complaint
Complete the form below and we'll be in touch. Prefer to speak to someone? Call our team on +44 118 219 0002.