LEGAL
Terms & Conditions
Last updated 11 September 2026
These terms apply to every journey booked with Reading Executive Airport Transfers, whether made through our website, our booking concierge, by phone or by email. By booking a journey with us you agree to these terms. Please read them before you travel, and contact us if anything is unclear.
1. Bookings and quotes
Every quote shown at the time of booking is a fixed price for the journey, vehicle and passenger and luggage details you provide. Please choose the vehicle and provide passenger and luggage numbers accurately — if the details at pick-up differ materially from what was booked (for example, more passengers or luggage than the vehicle can safely and legally carry), we reserve the right to offer an upgraded vehicle at an adjusted price, or to decline the journey.
Please allow realistic time for check-in, security and traffic when booking a journey to a flight, ferry or event. We are not responsible for a missed departure caused by a pick-up time that did not allow enough time to reach your destination.
2. Prices and payment
Prices are fixed at the time of booking and include our standard meet & greet service, flight monitoring and the waiting time described in Section 3. You may pay by card in the vehicle, cash to your driver, or in advance where arranged with our office. Online card payment at the time of booking is not yet available.
3. Airport pick-ups: waiting time and car park charges
For airport pick-ups, we track your flight and adjust your pick-up time for early or late arrivals at no extra cost. Once your flight has landed, you have 45 minutes of free waiting time to clear the terminal and reach your driver.
If you need longer than 45 minutes after landing, waiting time is charged at £1.00 per minute from the 46th minute onward, in addition to any terminal car park charges our driver incurs while waiting for you. Both are added to your fare and settled with your driver.
We are not responsible for delays caused by immigration, customs or baggage reclaim, though these are, of course, covered by your free waiting time. If we are unable to reach you and you have not contacted us within a reasonable time of your flight landing, we may need to release the vehicle; please call us as soon as you can if you are running significantly behind schedule.
4. Cancellations and refunds
Plans change, and we try to be as fair as possible when they do. Cancellation terms for a pre-booked journey are as follows:
- 24 hours or more before your pick-up time — cancel free of charge for a full refund.
- Less than 24 hours before your pick-up time — a cancellation charge applies and only a partial refund will be issued, to cover the vehicle and driver already committed to your journey.
- Less than 3 hours before your pick-up time — the full fare will be charged and no refund will be issued.
To cancel or amend a booking, please call us on 0118 219 0002 or use the reference in your booking confirmation email as soon as possible — the amount of notice you give us is measured from the time we receive your cancellation.
5. Changes to your journey
If your pick-up or drop-off address changes after booking, please let us know as early as possible so we can confirm whether your fixed price still applies or requires adjustment. Unreported changes made directly with your driver may result in an amended fare.
6. Luggage and passengers
Each vehicle in our fleet has a stated passenger and luggage capacity, shown at the time of booking. Please book a vehicle suited to your group and luggage — our team is always happy to advise if you are unsure. Child seats can be requested when booking; please tell us the number and age of any children travelling so the correct restraints are provided.
7. Vehicle conduct
Passengers are responsible for their own conduct and that of anyone travelling with them. Smoking is not permitted in any of our vehicles. A reasonable cleaning charge will apply if a vehicle is soiled or damaged during a journey. Our drivers may decline to continue a journey where a passenger's behaviour puts the safety of the driver, vehicle or other road users at risk.
8. Delays and liability
We plan every journey to arrive with time to spare, but traffic, weather and events outside our control can occasionally cause delay. Where a delay is our responsibility, our liability is limited to a reasonable adjustment to your fare; we are not liable for missed flights, connections or other consequential losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.
9. Data protection
The contact, journey and payment details you provide when booking are used only to deliver and manage your journey, and to contact you about that booking. We do not sell your details to third parties.
10. Changes to these terms
We may update these terms from time to time to reflect changes to our service; the version in force is the one published on this page at the time you make your booking.
11. Contact us
Reading Executive Airport Transfers
20 Palmer Street, Reading
Phone: 0118 219 0002